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Terms and conditions

Welcome to the SWISSDENT Store. By using the Store, you agree to be bound by the following terms  and conditions. If you do not accept these Terms and Conditions, do not use the Store.

1. Acceptance

SWISSDENT Cosmetics Ltd. provides this Store to you on the basis of the following Terms and Conditions. The Terms and Conditions may be updated by SWISSDENT from time to time by posting updated Terms and Conditions on the Store without prior notification to you. When you access the Store at any time in the future, such updated Terms and Conditions then in force shall apply. You should check the Terms and Conditions each time you access the Store.

2. The Store

The Store and any products that you purchase through the Store are for your non-commercial, personal use only and must not be used for business purposes. You will be able to obtain information about certain products via this Store and you may also submit queries to SWISSDENT to receive more information.

3. Purchases

You can purchase products via this Store by selecting items and proceeding to the check-out. If you  have not already registered an account at the Store, you will be requested to register in order for  your purchase order to be processed. All purchases that you may make via this Store will be  administered by and purchased from SWISSDENT.

You apply for a purchase agreement by placing an order and filling in the required details at the  check-out, including the details enabling the prepayment. Provided the selected item(s) is/are  available and in stock, SWISSDENT will provoke the shipping in accordance with your order.

When your purchase order is completed, a receipt confirming the purchase order will be sent to the  e-mail address that you have registered. The product(s), will be delivered to the delivery address that  you have registered with the Store within a reasonable time, usually within 3-4 working days in  Switzerland and 5-10 working days in all other countries of the confirmation of your purchase,  provided the product(s) are in stock and available.

4. Price and payment method

All prices include the legally prescribed taxes. The methods of payment which are available may vary. 
You will find the relevant price information and the available methods of payment for product(s) in  the Store.

Prices do not include delivery costs. The additional costs for shipping and packaging are listed in our shipping policy.

There is no minimum order value.

SWISSDENT reserves the right to amend or change prices at any time, if not specifically stated  otherwise. The prices in the Store are for information only and may be changed by SWISSDENT  without prior notice.

5. Complaints

SWISSDENT customer service will do its best to reply to any inquiries and process any complaints  regarding the Store or any products as soon as possible. If faulty product(s) is/are delivered to you,  you must notify SWISSDENT and describe the problem within 7 days following discovery of the fault.

Any complaints shall be addressed to:

SWISSDENT Cosmetics Ltd.
Rotbuchstrasse 2
8006 Zürich


Phone: +41 (0)44 363 11 11


6. Disclaimer

You understand and agree that you are using the Store at your own risk and that SWISSDENT does not warrant that the Store will meet your requirements or that the Store will be uninterrupted, error free or secure. SWISSDENT reserves the right at its sole discretion, to amend or withdraw any content or services offered as part of the Store at any time. 

The Store is provided to you free of charge for your personal use. Any support provided to you is for information purposes only. SWISSDENT reserves the right to make changes to the Store at any time, not to reply to any queries, and not to provide any support in connection with the Store.

7. Use

All material on the Store, all text, layout, content and images are the property of SWISSDENT. These may not be distributed, published nor copied without the express written permission of SWISSDENT Cosmetics Ltd.

9. Liability

SWISSDENT excludes all liability for any loss or damage, direct or indirect, that you may suffer, in connection with the use of or inability to use the Store. This limitation of liability shall not affect your statutory rights.

8. Contact

SWISSDENT Cosmetics Ltd.
Rotbuchstrasse 2
8006 Zürich

Phone: +41 (0)44 363 11 11

9. Governing law

These Terms and Conditions shall be governed by and construed in accordance with Swiss law. 
Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Swiss courts.




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